Find out more

Handling Difficult People Every Day

1 day practical workshop for up to 12 people.

Only £395 per person

Difficult people are anything but in short supply. In your job you face the possibility of difficult confrontations with owners, managers, co-workers, subordinates, suppliers and customers every day.This course provides the specific tools you need to take back control, reduce stress, raise morale and increase productivity. You will learn to correctly identify difficult behaviour and its sources. You will be provided what you need to understand difficult people. And it gives you concrete ways to deal with these challenges so that the repetitive patterns finally cease.

Layout

This training course combines lectures with exercises that help the delegates to put what they have learned on the training course into practice.

Training Course Objectives

Recognise and deal with each of the most difficult personality types
Recognise temporary or chronic difficult behaviour and how to respond to each
Control your own anxieties and fears while confronting difficult people
Stop tyrants and micro-managers in their tracks
Neutralise the effects of negativity, hostility and aggression
Control your own anger and handle problem behaviour fast and with finality

Who it is for

This course is ideal for anyone who wishes to improve their ability to effectively deal with difficult people and difficult relationships.

Training Course Prerequisites

This course has no prerequisites.

Chapters

Chapter 1 How to Raise Your Awareness and Understanding of Difficult behaviour

What makes people like this?
An overview of difficult thoughts and actions
Tell the difference between the temporarily and the chronically difficult
Power issues and the need for any kind of control
Insecurity: Obvious and not-so- obvious implications of this major cause of difficult behaviour
What makes ?em tick? reasons why they act the way they do
Dangers of defining the problem only as you see it

Chapter 2 Your Turn: How to Examine Your Own Reaction to Others? behaviour

Internal drive: What?s that tape playing inside your head?
Attitude check and a list to help find out if it?s you, not "them"
Image maker: How to recognise yourself in difficult people?s behaviour
Chart your path to greater self- understanding about difficult situations
Worrying your way into recurring difficult confrontations
Missing the boat: How to distinguish between self-denial and self- protection
The rule of results: What happens + Your reaction = What you get
Rose- or other-coloured glasses and recognising the filters you look through

Chapter 3 Self-defeating Actions That Only Increase and Prolong Your Difficulties

The waiting game is why procrastination won?t ever make the situation disappear
Hints, lobs and generalities that miss the mark and the solution
?One-upping? that difficult co-worker and why it never turns out for the better
Pushing the difficult person toward changes they?ll never accept
Urging them to like your way
Having to be right at all costs
Over-preparing for the confrontation that you keep putting off
Taking the blame just because he or she is your boss

Chapter 4 Positive Steps to Successfully Overcome Negativity in the Long Term

Move from confrontation to positive interaction in easy steps
How changing your frame of mind will change behaviour outcomes
The steps of the Change Equation
Techniques for healing after dealing with difficult people

Chapter 5 Proven Ways to Difficult-people-proof Your Life